The challenges

The telecommunications industry is extremely complex, involving services, infrastructure, technology and customer satisfaction. With stricter regulations and intense competition due to increasing market saturation, companies are facing ever greater challenges. The telecommunications industry must inevitably deal with

• technological progress and digital transformation

• increasing competition and market saturation

• complex regulatory requirements

• increased customer requirements and expectations

• data security and data protection

• effective management of customer orders and inquiries

• optimization of sales and service processes
  

and actively seek solutions.

Telecommunications companies must develop new digital business areas based on their established mobile, fixed-line, internet and entertainment services and bring them to market quickly with the help of coordinated and consistent processes.

The process-related challenges of the telecommunications industry include the effective management of customer orders and requests, the optimization of sales and service processes, the seamless integration of new technologies and the guarantee of data security.

Our Eptacon Process Improvement Suite enables telecommunications companies to systematically identify process bottlenecks and process complexities that are critical to success and to develop optimization measures. This is because efficient workflows and automated processes have a positive impact, improving operational efficiency, reducing processing times and minimizing the error rate.