The challenges

The digital transformation is shaping public administration and brings with it a multitude of challenges. The coronavirus pandemic has highlighted the urgency of change, as citizens expect familiar, convenient digital services when interacting with public authorities. There is an urgent need to modernize ways of working, replace outdated IT systems and address cyber threats. The public sector will inevitably have to deal with

• digital transformation and technology integration

• modernizing outdated IT systems and processes

• meeting rising citizen expectations for digital services

• reducing the amount of paperwork

• improving communication and collaboration within the administration

and actively seek solutions.

Public administration has a huge transformation backlog and is certainly one of the sectors with the greatest optimization and transformation deficit. It is time to act and rethink internal processes and services.

By using an effective Business Process Improvement (BPI), authorities and the public sector can successfully overcome their challenges in terms of digitalization, process optimization and digital transformation.

The coordination and management of application processes, the handling of approval procedures, communication between different administrative levels and the provision of citizen services - complex processes whose efficient implementation is critical to success.

Our innovative Eptacon Process Improvement Suite enables decision-makers in public administration to model, analyze, optimize and control their processes transparently.

Identifying bottlenecks immediately, recognizing and mastering complexity and developing optimization measures - these are the important steps on the way to efficient and customer-oriented administrative work.